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TIP Report: Unified Communication as a Service (UCaaS) Market Outlook 2025 | Revenue Models

Unified Communication as a Service (UCaaS) Market to 2025 -Global Analysis and Forecasts by Deployment Model, Services and End-users

Unified communication as a service (UCaaS) is a digital platform for advanced connectivity, supporting functions like telephony including mobile support, directory services, call, multimedia, conferencing consisting of audio, video and web, instant and presence messaging, and email with voice mail and unified messaging, within an organization. UCaaS is a model wherein a variety of collaboration and communication packages and applications are outsourced to a third-party vendor and provided over a network. It is based on cloud computing, over the Internet Protocol (IP) network and supports wide range of users across small scale, medium scale and enterprise scale industry, thereby being the chief driver of global UCaaS market.

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UCaaS has two approaches namely: single-tenant and multi-tenant. Single-tenant approach provides all users a common software platform, which can be deployed with on-site applications. On the other hand, multi-tenant approach is virtualized, wherein users receive their own software instance. Both the multi-tenant & virtualized architectures are based on cloud characteristics of shared infrastructure (for instance, data centers, blades, common equipment & racks), per-user-per-month pricing, and elasticity to dynamically subtract and add users. The global UCaaS market is segmented based on deployment model into on-premise model, cloud model and hybrid model.

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